Get the most out of the Sky Community

First things first, we realise you might be in a bit of an annoying predicament but try to be as nice as possible. You will be talking to other customers most of the time. Tell us what you’ve already tried and give as much information on your situation as you can.

  • Respond to the actual content of a post and not its tone.
  • Sometimes a bit of back and forth may be required to get to the bottom of a problem, be prepared for that.
  • Say thanks to anyone that’s helped you out. Be sure to also mark the useful post as an answer – you’ll be helping future customers.
  • If you see any behaviour you think is unacceptable, use the report post link at the bottom left of the message. Don’t get involved, we’ll sort it out.