Discussion topic: verification code being sent to obsolete phone number
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Message posted on 16 Oct 2025 10:11 AM
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verification code being sent to obsolete phone number
my mobile number has been updated on the system, however, the verification code is still going to an old number i no longer have?
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Message posted on 16 Oct 2025 10:14 AM
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Re: verification code being sent to obsolete phone number
@nickyjaneday If you made a separate note of your Recovery Code as Sky recommended, you can use it to turn off 2 step login, and set it up again with your new number.
If you didn't, you'll have to call Sky and they'll turn it off for you.
Message posted on 16 Oct 2025 10:20 AM
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Re: verification code being sent to obsolete phone number
When calling Sky do not let them tell you to go to Yahoo about this as they can not help with Sky email accounts as only Sky can do this for you and when they do so you get your access back if you set up two step verification you do need to keep safe the recovery code.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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