two step code is not being recieved by my mobile

[liz+hull]

i am trying to set up my sky email account on a new laptop.   the two step verification process is not working - the codes are not coming through to my mobile - the number is correct - we do not have the recovery code - not sure what we can do next.

[Mark39]

@liz+hull in those circumstances all you can do is call Sky and ask them to turn off 2 step verification on your behalf.

[Mark39]

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@liz+hull wrote:

 - the number is correct.....

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@liz+hull by the way, I should mention that the phone number shown in the Account Info section of your SkyID details, is not necessarily the mobile number used for receipt of Verification Codes.

[jayach]

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@liz+hull wrote:

i am trying to set up my sky email account on a new laptop.   the two step verification process is not working - the codes are not coming through to my mobile - the number is correct - we do not have the recovery code - not sure what we can do next.

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How, and why, are you trying to setup your email on the new laptop. 2FA may not be required to do so in some circumstances.