Discussion topic: smtp to a former provider's mail server
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smtp to a former provider's mail server
‎25 Jan 2023 11:27 PM
Hello
I've just switched from TalkTalk (formally Tiscali) to a Sky. business account.
After swiching, I can no longer send emails, however, I can receive emails (my former ISP email is still active). I use Microsoft Outlook as my email client using pop.tiscali.co.uk and smtp.tiscali.co.uk and IONOS for mail forwarding to my domain.
I've read so much online of others having a similar issue but no actual resolution.
Tried contacting Sky Support but didn't get any joy, even when I asked if someone with smtp expertise could ring me back, but I was advised that this was not possible. I guess I'm so used to John Lewis customer service.
If I cannot send emails, I may have to revert back to my former ISP, otherwise, I may not have a business much longer, if I cannot reply to customer emails.
It would be appreciated if there is a speedty resolution to my query otherwise I'm afraid I'll have to return to my former ISP.
Looking forward to resolution.
Regards,
Yunas.