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Discussion topic: smtp to a former provider's mail server

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This message was authored by Unix This message was authored by: Unix

smtp to a former provider's mail server

Hello 

 

I've just switched from TalkTalk (formally Tiscali) to a Sky. business account.

 

After swiching, I can no longer send emails, however, I can receive emails (my former ISP email is still active).  I use Microsoft Outlook as my email client using pop.tiscali.co.uk and smtp.tiscali.co.uk and IONOS for mail forwarding to my domain. 

 

I've read so much online of others having a similar issue but no actual resolution.

 

Tried contacting Sky Support but didn't get any joy, even when I asked if someone with smtp expertise could ring me back, but I was advised that this was not possible.  I guess I'm so used to John Lewis customer service.

 

If I cannot send emails, I may have to revert back to my former ISP, otherwise, I may not have a business much longer, if I cannot reply to customer emails.

 

It would be appreciated if there is a speedty resolution to my query otherwise I'm afraid I'll have to return to my former ISP.

 

 Looking forward to resolution.

 

Regards,

 

Yunas.