recovery code

[axax]

hi there, 

i want to turn off the 2 step varification on my sky mail account but i dont know how to find my recovery code that others have said they used to stop the 2 step singin. would anyone be able to help

[Mark39]

It was emailed to you when you first obtained and used a verification code.

[axax]

Hi thanks for that i did try to find an email but have had no luck but thanks for the reply.  I dont always have my phone on me so getting difficult to get into my skymail when i want to. will have to find a contact for sky email to see if they can resend. 

[caesarome]

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@axax wrote:

I dont always have my phone on me so getting difficult to get into my skymail when i want to.

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You should be able to access your emails via this link:

https://skyid.sky.com/signin/email/

Then you should be able to locate the email with the recovery code on it.

[gedasmith5]

how do I retrieve  my recovery code for 2 step veri code ?

[caesarome]

@gedasmith5 

When you signed up to 2FA you were given a recovery code so if you didn't make a note of it then check the email you were also sent.

To turn off 2FA sign in with the recovery code so at the login select "can't sign in with the code" link. You'll then be asked for the recovery code.

[kevinharte]

Ridiculous. I don't have the email anymore, how can I have the recovery code resent to me?

[caesarome]

There is no option to have it sent to you as this is how it has been set up by Sky/Yahoo.

[Mark39]

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@kevinharte wrote:

Ridiculous. I don't have the email anymore, how can I have the recovery code resent to me?

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I take it you didn't make a note of it, despite you confirming on screen that you did....

[xtrucker]

you can cancel your two step login by 

logging into your sky account---- scroll to the bottom of the page----click on contact us

then click on sky yahoo mail---then click on two step verification---how to turn off---I found it and it worked for me so good luck

[Mark39]

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@xtrucker wrote:

you can cancel your two step login by 

logging into your sky account---- scroll to the bottom of the page----click on contact us

then click on sky yahoo mail---then click on two step verification---how to turn off---I found it and it worked for me so good luck

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Yes, that works if you have access to the mobile originally used to set up 2 step verification.

[xtrucker]

I never used my mobile I did it online mobile number was not asked for

[Mark39]

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@xtrucker wrote:

I never used my mobile I did it online mobile number was not asked for

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That appears no longer to work, then.