21 Jul 2023 10:40 AM
hi there,
i want to turn off the 2 step varification on my sky mail account but i dont know how to find my recovery code that others have said they used to stop the 2 step singin. would anyone be able to help
21 Jul 2023 11:15 AM
Posted by a Superuser, not a Sky employee. Find out moreIt was emailed to you when you first obtained and used a verification code.
21 Jul 2023 11:52 AM
Hi thanks for that i did try to find an email but have had no luck but thanks for the reply. I dont always have my phone on me so getting difficult to get into my skymail when i want to. will have to find a contact for sky email to see if they can resend.
21 Jul 2023 12:00 PM
Posted by a Superuser, not a Sky employee. Find out more
@axax wrote:
I dont always have my phone on me so getting difficult to get into my skymail when i want to.
You should be able to access your emails via this link:
https://skyid.sky.com/signin/email/
Then you should be able to locate the email with the recovery code on it.
13 Aug 2023 12:09 PM
how do I retrieve my recovery code for 2 step veri code ?
13 Aug 2023 12:19 PM
Posted by a Superuser, not a Sky employee. Find out moreWhen you signed up to 2FA you were given a recovery code so if you didn't make a note of it then check the email you were also sent.
To turn off 2FA sign in with the recovery code so at the login select "can't sign in with the code" link. You'll then be asked for the recovery code.
31 Aug 2023 09:40 PM
Ridiculous. I don't have the email anymore, how can I have the recovery code resent to me?
31 Aug 2023 09:51 PM
Posted by a Superuser, not a Sky employee. Find out moreThere is no option to have it sent to you as this is how it has been set up by Sky/Yahoo.
31 Aug 2023 10:00 PM
Posted by a Superuser, not a Sky employee. Find out more
@kevinharte wrote:
Ridiculous. I don't have the email anymore, how can I have the recovery code resent to me?
I take it you didn't make a note of it, despite you confirming on screen that you did....
14 Mar 2024 09:02 AM
you can cancel your two step login by
logging into your sky account---- scroll to the bottom of the page----click on contact us
then click on sky yahoo mail---then click on two step verification---how to turn off---I found it and it worked for me so good luck
14 Mar 2024 09:20 AM
Posted by a Superuser, not a Sky employee. Find out more
@xtrucker wrote:
you can cancel your two step login by
logging into your sky account---- scroll to the bottom of the page----click on contact us
then click on sky yahoo mail---then click on two step verification---how to turn off---I found it and it worked for me so good luck
Yes, that works if you have access to the mobile originally used to set up 2 step verification.
14 Mar 2024 10:22 AM
I never used my mobile I did it online mobile number was not asked for
14 Mar 2024 10:34 AM
Posted by a Superuser, not a Sky employee. Find out more
@xtrucker wrote:
I never used my mobile I did it online mobile number was not asked for
That appears no longer to work, then.
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