forgot two step recovery code

[Marnie16]

I cannot access my email account.

I have forgotten my 2 step recovery code and am blocked out of getting into my email account

[Mark39]

Are you not still receiving verification codes?

[Marnie16]

yes.  its not coming through to my mobile either.

will have toring sky tomorrow.  I am locked out of my email account

[Mark39]

Yes, give them a call, but I'm not at all sure they'll be able to help.

[jayach]

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@Mark39 wrote:

Yes, give them a call, but I'm not at all sure they'll be able to help.

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@Marnie16 

Do let us know if they can help, your problem is happening quite often on the forum.