email problems

[MAUREEN+BLACK]

I have tried multiple times to get a six digit code sent to my mobile without success, I have phoned four times and always told it would be fixed within twenty four hours and to date I still have no access to my emails. I only use my laptop for emails  and don't have apps on my phone. Please help   

[Mark39 · Accepted solution]

@MAUREEN+BLACK there's a known issue with receipt of Verification Codes affecting some customers which has outstanding for a while now. You can use your Recovery Code to turn off 2 step verification until it's fixed and then re-set it up again if you wish.

[MAUREEN+BLACK]

I never got any recovery code

[jayach]

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@MAUREEN+BLACK wrote:

I never got any recovery code

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It would have been shown on screen when you set up 2FA.

If you don't have it you will need to ask Sky to turn it off for you.

[Mark39]

@MAUREEN+BLACK it was displayed on screen when you set up 2 step verification with a recommendation that you make a separate note of it.

Without it all you can do is ask Sky to turn off 2 step verification on your behalf. It will take a few days.

[caesarome]

@MAUREEN+BLACK 

When setting 2FA up you had to tick a box to say you had made a note of it because if you didn't tick the box you couldn't continue with the setup process.