email delivery

[Daysy1]

My sky email was recently hacked and now my mail goes into the archive box.

Does anyone know how to redirect into inbox?

[Mark39 · Accepted solution]

Go to Settings, More Settings, then Filters and delete anything you didn't set up.

To do this, you need to log in via sky.com, using either a PC or laptop, or a mobile device in desktop mode.

If you haven't done so, it may be worth you setting up 2 step login to reduce the risk of further hacking. If you do be sure to keep a separate note of the Recovery Code which is displayed on screen during the setup process.

[caesarome]

@Daysy1 

Something else to check is this:

Settings > More Settings > Mailboxes > Your email address > Reply-to address

[Daysy1]

Hi Mark,

I followed your tip and although it was not straighforward I can now receive mail directly into Inbox.

V. geatfull for your advice.

High Regards,

Alan

[Mark39]

Hi @Daysy1 and well done on fixing it!

[Daysy1]

Hi ceasarome

Thanks for you response but I tried the filters route first and it was a success

Regards

@Daysy1 

[caesarome]

Glad you have it working but I would still check that setting if someone has access to your account.

[Daysy1]

Hi Folks,

Just to confirm, I have set up 2 step confirmation after changing my password.

All seems to be fine, thanks to all responders.

Alan

[Mark39]

@Daysy1 hope you made a note of your Recovery Code! You'll need it if, for any reason, you stop receiving the texted Verification Code.