cant receive or send emails?

[billxx]

Account holder with Sky is sending and receiving emails ok.  Second linked different email address which is  with Sky is unable to send or receive any emails at all?

[Mark39]

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@billxx wrote:

Account holder with Sky is sending and receiving emails ok.  Second linked different email address which is  with Sky is unable to send or receive any emails at all?

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Using a browser via sky.com? Or using an app or client?

[caesarome]

And what is happening, do you see an error message and if you do what does it say ?

[billxx]

Thank you for your replies. We are using main sky/yahoo mail account. The response we are getting is 'they can't find username password'. We tried to change password but realised they would not be able to send an email anyway. We will try and phone them today. Thanks for your help. Much appreciated. 

[jayach]

A password reset email doesn't go to your Sky email address.

It sounds like you are using an app/client to access your email, so try using a generated password.instead of your usual Sky password,

https://www.sky.com/sky-yahoo-mail/manage-apps

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