Discussion topic: cant receive or send emails?
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Message posted on 27 Dec 2022 04:46 PM
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cant receive or send emails?
Account holder with Sky is sending and receiving emails ok. Second linked different email address which is with Sky is unable to send or receive any emails at all?
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Message posted on 27 Dec 2022 04:49 PM
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Re: cant receive or send emails?
@billxx wrote:
Account holder with Sky is sending and receiving emails ok. Second linked different email address which is with Sky is unable to send or receive any emails at all?
Using a browser via sky.com? Or using an app or client?
Message posted on 27 Dec 2022 05:52 PM
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Re: cant receive or send emails?
And what is happening, do you see an error message and if you do what does it say ?
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 28 Dec 2022 11:26 AM
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Re: cant receive or send emails?
Thank you for your replies. We are using main sky/yahoo mail account. The response we are getting is 'they can't find username password'. We tried to change password but realised they would not be able to send an email anyway. We will try and phone them today. Thanks for your help. Much appreciated.
Message posted on 28 Dec 2022 04:27 PM
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Re: cant receive or send emails?
A password reset email doesn't go to your Sky email address.
It sounds like you are using an app/client to access your email, so try using a generated password.instead of your usual Sky password,
https://www.sky.com/sky-yahoo-mail/manage-apps
Problems accessing Sky Yahoo Mail | Sky Help | Sky.com
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