Yahoo / Sky email hacked

[samuel11]

My account is working but I cannot change password as email address and phone number have been changed 

😳

[Mark39]

If you're able to access your email account, what leads you to believe it has been hacked? Which email address has been changed?

[samuel11]

iIts my yahoo sky email account.

I can still access it via the sky portal but when I try to change the password on yahoo site I can see the phone number and email have been changed 

[GD1]

@samuel11  Can you not update the email & phone number first?

[samuel11]

Hello,

not allowing me that option.

the two requests are via someone else's phone number and recovery email address so I can't change anything. 

[Mark39]

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@samuel11 wrote:

iIts my yahoo sky email account.

I can still access it via the sky portal but when I try to change the password on yahoo site I can see the phone number and email have been changed 

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You should be changing your password via the forgotten password link on the Sky site, not Yahoo.

[jayach]

Here'a a direct link to change password. https://skyid.sky.com/resetpassword/email