Yahoo Sky email account

[Kgray1]

Got locked out of my Yahoo sky.com email account. Have tried to reset password etc that many times over last couple of days it now I am completely locked out for breach of terms and conditions.

Called Sky and they said unable to help, need to contact Yahoo.

Have called premium Yahoo helpdesk and thay say they have no record of my account. 

How can this be? I need to regain access to this email account, can anybody offer any advice about what to do next?

[caesarome]

To be clear, is this a Yahoo email account so the address would end in Yahoo.com or a Sky email account. ?

If a Sky one what does it say when you try to login here:

https://skyid.sky.com/signin/email/

[Kgray1]

Its a sky.com email address. It redirects me to Yahoo login. I enter my email address then go through the I'm not a Robot stuff. Enter password and it says sent a verification to my sky.com email address (the one I'm trying to login to).

Am now in breach and completely locked out.

What worries me is the fact Sky said I need to contact Yahoo and Yahoo say they have no record of my email account.

There's a lot of important stuff in that account so would appreciate any help

[jayach]

When you say you are "locked out for breach of terms and conditions", does it actually say that?

Your problem sounds very much like this one: https://helpforum.sky.com/t5/Email/Sky-Yahoo-email-account-access/m-p/4034838 so try following the advice I gave there.

[jayach]

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@Kgray1 wrote:

What worries me is the fact Sky said I need to contact Yahoo and Yahoo say they have no record of my email account.

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That was poor advice on Sky's part, it's definately their problem to solve. It's just very hard to get an agent who knows what to do.