Yahoo Mail & Outlook Issue

[sni77er]

Since yesterday, withiout any changes to my account details in either sky/yahoo or outlook on my MAC, my Inbox 'empties' of all emails, which then re-appear after a 'sync' on the mailbox.  If I have deleted a number of emaisl, they re-appear after the re-sync?!

I checked online directly with my Yahoo Inbox and this has nothing after July 2021...bizarre.

New emails do come through, but the inbox randomly empties and emails ony re-appaear after a sync, so I don't appear to be losing any, but it's making it difficult to manage.

I've completeely empited delted emails folder, but emails I delete from the inbox, re-appear after a sync.... really annoying....

I'd love to speak to someone at Sky or Yahoo, but it's proving impossible...

Cheers

Steve

[caesarome]

Try moving your emails out of the inbox as really the inbox should not be used to save all your emails as they should be stored in different folders to prevent issues like this happening.

[sni77er]

Hi, thanks....I have very few emails in my inbox.....I move them to an appropriate folder as soon as pos, however there are a few that I leave in there for visibility.  The thing is, right now it can be tricky to move emails, as it effectively 'empties' before I get a chance.  They do re-appear, luckily....but it's a weird phenomena, it could be Outlook that's playing up, or something wrong with Yahoo Mail.  

There certainly is something wrong with the online mailbox, as it's showing mail from 2021 as the latest, so I wouldn't be able to use it if my MAC or Outlook crashed.

[Mark39]

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@sni77er wrote:

There certainly is something wrong with the online mailbox, as it's showing mail from 2021 as the latest, so I wouldn't be able to use it if my MAC or Outlook crashed.

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Your online inbox (accessed via sky.com) is the accurate record of what your Sky Yahoo Mail account actually contains. Yahoo Mail, and therefore also Sky Yahoo Mail, has an unfortunate habit of randomly deleting emails from your Inbox. I'm wondering if that's the underlying cause of the issues you're having.

EDited to add: you might be able recover the missing emails via Yahoo's utility here: https://help.yahoo.com/kb/sln2552.html;_ylt=Awr.gi6hdWZk1jIAbXlLBQx.;_ylu=Y29sbwNpcjIEcG9zAzEEdnRpZA...