Yahoo Mail Storage Reduction

[deepgreen]

I have received two emails to my Yahoo email inbox telling me that my 1TB storage is to be reduced to 15GB from May 2026.  I have a couple of questions:

1.  Should I assume that this applies to both my Yahoo account and my Sky accounts?  If so, in total or individually?

2. The emails tell me that I can easily check my storage by hovering the cursor over the top right-hand account icon.  However, that does NOT tell me what I have used.  How can I check what my current storage usage is?

The emails tell me that the reduction in storage is to improve the email service - that may be an indirect consequence but the real reason is very obviously to cut Sky's storage requirements and therefore costs.

To be clear - I don't have a problem with the total storage being reduced - 15GB is more than enough for the average domestic user, but I just want to know the best means of proceeding to reduce my storage (or even if I need to!).  I would have also preferred Sky to be honest about their reasons for reducing the storage.

[caesarome · Accepted solution]

---

@deepgreen wrote:

1.  Should I assume that this applies to both my Yahoo account and my Sky accounts?  If so, in total or individually?

Possibly but unless you also receive an email from Sky about this then at present it will not,

---

@deepgreen wrote:

2. The emails tell me that I can easily check my storage by hovering the cursor over the top right-hand account icon.  However, that does NOT tell me what I have used.  How can I check what my current storage usage is?

---

As far as I can see you only get a percentage shown and not the actual amount.

[deepgreen]

Many thanks for the prompt response.  Yes, I also only see a storage percentage.  I now realise that, as Sky and Yahoo are separate entities,  my Sky emails are almost certainly unaffected.   For some reason I had wrongly thought that the two brands were under the same parent ownership.

Thanks again.

[jayach]

---

I now realise that, as Sky and Yahoo are separate entities,  my Sky emails are almost certainly unaffected.   For some reason I had wrongly thought that the two brands were under the same parent ownership.

---

That is incorrect, none of your Sky emails are stored on Sky's servers, only account info is stored there. All email storage is on Yahoo.

When I check mine, it says I've used 0.53% of 1TB, and every email I've had to that address since 2007 is stored there, so a reduction to 15GB should be no problem.

[jayach]

Intrerestlingly. I've only has the message to my Yahoo accounts, and not my Sky ones. I would assume it will apply to Sky as well, but they just havent told us yet.

[deepgreen]

Interesting. It seems, then, that I now DO need to reduce my Sky emails.  Why on earth their message could not have been sent to all accounts simultaneously is baffling, and unhelpful (as I have had the same message twice to my Yahoo account and not at all to my Sky one!).   

I also cannot understand why the storage usage is shown as a percentage rather than an actual amount (e.g. 35GB out of 1TB) - unhelpful again.  The 'help' pages also tell me that my usage is shown when I hover the cursor over my user icon in the top right corner - but it isn't!

Thanks for the further responses - I should not have clicked the 'answered' button so early!

[caesarome]

---

@deepgreen wrote:

Interesting. It seems, then, that I now DO need to reduce my Sky

---

That isn't what @jayach is saying as we just do not know at present if Dky email accounts will be the same.

[Mark39]

---

@deepgreen wrote:

Thanks for the further responses - I should not have clicked the 'answered' button so early!

---

I've undone the 'answer' so you can re-mark the most suitable post when you think best.

[jayach]

---

@deepgreen wrote:

I also cannot understand why the storage usage is shown as a percentage rather than an actual amount (e.g. 35GB out of 1TB) - unhelpful again.  The 'help' pages also tell me that my usage is shown when I hover the cursor over my user icon in the top right corner - but it isn't!

---

It is if you are logged in as an @yahoo.com email address, not if you are logged in as an @ sky.com address, as you can see from my images above.

If Sky do send us a notification about it (assuming it will apply to Sky also) they will need to reword the details.

[deepgreen]

Thanks.  I'm now even more confused, as I logged out of my accounts in order to sign back into my Yahoo email account, and I am now being told that they cannot find an account with my Yahoo user name!  The user name is identical (quadruple-checked) to the one for the account that they sent the emails to telling me about the storage reduction! 

So I have logged out of an account that doesn't exist according to Yahoo!  

The whole saga is turning into an 'issue' now.

I have various web site accounts linked to my Yahoo account so I dare not log out of them, for fear of being unable to get back in!  What will happen if there is an issue and I have to do that, I don't know.

For now, regarding the email storage issue I suppose I will have to wait for any emails on the matter from Sky and act according to their instructions. 

'Wading through treacle' is the feeling at the moment...  

[jayach]

The problem with having both Sky and Yahoo accounts is (because they run on the same servers) they share the same cookies.

Try logging into yahoo using a different browser and hopefully it should work. 

Use this link: https://in.mail.yahoo.com/

[deepgreen]

That seems to have worked!  Many thanks, much appreciated - the treacle is much thinner now!

[mrmond]

I've received these emails to all my Yahoo accounts as well and the first thought that occurred to me was, why isn't our email considered as a paid service like Yahoo premium where the limits don't apply?

We pay Sky for our Broadband and email, Sky pay Yahoo to host our email. Sky should negotiate with Yahoo for Sky email addresses to be exempt.

Our Sky email (Not any additional yahoo email accounts we might have) shouldn't need to have an additional fee.

A long time ago Sky moved our email from Google to Yahoo, worse for everyone, harder to set up with their weird password generator in other email clients except Yahoo's own, bombarded with adds online and even in the app even though we pay for our service and now this too.

[Mark39]

@mrmond I've still seen nothing from Sky to indicate that this limit will apply to Sky Yahoo Mail accounts.

[jayach]

---

@mrmond wrote:

We pay Sky for our Broadband and email, Sky pay Yahoo to host our email. Sky should negotiate with Yahoo for Sky email addresses to be exempt.

Our Sky email (Not any additional yahoo email accounts we might have) shouldn't need to have an additional fee.

---

You do not pay for Sky email, it is completely free, and always has been.