Yahoo Mail - Sky email address - Is it possible to Restore a Folder deleted in error

[V111]

Hi, help, so frustrated.

having spent hours on Yahoo website and as a last resort, also Sky website, I cannot find an answer to the following.

I've accidentally deleted a folder from my Sky Yahoo Mail. Is it possible to restore a folder?

Via Yahoo I can locate articles about individual mails but not regarding a folder and can't find a simple way to address this directly with Yahoo 

Sadly, I suspect answer is no, any help would be appreciated. I'm using  iPhone/iPad.

[caesarome]

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@V111 wrote:

Sadly, I suspect answer is no, any help would be appreciated. I'm using  iPhone/iPad.

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Is the folder itself appearing in your trash/bin folder, if it is can you select it to restore it to where it was. If it wasn't can you no recreate it and then move the emails from the trash to it ?

[Mark39]

Are you using an email app? Or logging into the server using your browser via sky.com?

The server version will only allow you to delete an empty folder.(just tried it).

You could log in via Sky.com to see if the folder is still there on the server.

I'd guess that what an app allows you to do depends on the app you're using. Do the contents of the app's Deleted folder include the contents of the folder you've deleted by mistake,, for example?

[V111]

Hi,

I deleted folder on either iPhone or iPad via Yahoo App. Last email was added to relevant folder approx 12 months ago

I've checked 'Trash' Via Yahoo App and Sky  - Yahoo, neither show folder nor any emails older than Jan 2025

Thanks for suggestions 

regards 

[V111]

Hi,

please see earlier reply to 'caesarome'

I'd previously tried to locate deleted folder in 'Trash' via app on iPhone or iPad, following your message I've checked via sky.com using iPad 

Sadly neither folder nor any older emails are in 'Trash'

Thanks for advice

Regards

[caesarome]

@V111 

Have a read of this as it might be worth a try:

https://help.yahoo.com/kb/recover-lost-deleted-emails-sln2552.html

[V111]

Hi

thanks for info, I've already tried a recovery request.  

The format of the request is very brief, you can't edit/add full information, hence the response didn't help as it referred only to messages not folders

I rechecked folders and emails after the 8 hour window, although various emails had been restored, no trace of folder or any relevant emails

Thanks