Yahoo Email Account Problem

[Denise24]

I have used Sky email for 15 years and I have recently rejoined Sky and I am now longer able to access my Yahoo email account. I have a new SkyID but I don't believe this would affect my original Sky ID. I get the following error message "We apologise for the inconvenience, but we have encountered a problem with your account. Please contact [phone number] for further assistance." I have called them but they are unable to resolve the issue as they are saying the original username does not exist.  I have 15 years worth of emails that I can no longer access, does anyone have any ideas on how to resolve this?

[caesarome]

When did you last login to this account, and by this I mean via the Sky website ?

[Denise24]

It was logged into daily via the Sky website but stopped working once we signed up for a new dea and spoke to the sales teaml? It could be a coincidence buy it doesn't seem like this is the case! 

[jayach]

Can you log in here, with your original email address?

https://www.sky.com/myaccount/my-details

[jayach]

---

@Denise24 wrote:

It was logged into daily via the Sky website but stopped working once we signed up for a new dea and spoke to the sales teaml? It could be a coincidence buy it doesn't seem like this is the case! 

---

I'm wondering if this is due to clashing cookies. Try using an incognito/private tab, or different browser.

[Denise24]

No. If I try to reset the password on the email sign in page it recognises my account and I pass the security question unique to that username but I get the same "account problem" error. 

[jayach]

If you get the request to ring them, they should be able to sort it for you, but the agents are very variable, so if the first one can't do it , try calling again and hope you get a more knowledgeable one next time. (you might need to try a few times)

However all they seem to do is force a password reset, so if you can log in here: https://www.sky.com/myaccount/my-details try setting a new security question (I'm really surprised you knew your old one) and then use the edit password link from the same page to set a new one. Hopefully that will clear it.