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Discussion topic: When i send an email it arrives like sky.update:(my email address)

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This message was authored by HoBoJoJo This message was authored by: HoBoJoJo

When i send an email it arrives like sky.update:(my email address)

When I send an email from my J***********@sky.com the person receiving it sees my email as

Sky.update.J**********@sky.com

I've tried removing it from yahoo and re-adding but it's doing the same. Would I lose all my emails if I was to delete Yahoo Mail app and how can I get my account to show my email as it should be (without sky update displaying) Hope this makes sense sorry.

 

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This message was authored by caesarome This message was authored by: caesarome

Re: When i send an email it arrives like sky.update:(my email address)

Posted by a Superuser, not a Sky employee. Find out more

@HoBoJoJo 

Give this a try so try logging in here:

 

https://skyid.sky.com/signin/email/

 

Then go to Settings > More Settings > Mailboxes > Your email address > Your Name

 

If it is wrong there change it and then I would change it plus check this as well:

 

Go to Settings > More Settings > Filters and remove anything that you did not setup.

 

Then go to Settings > More Settings > Mailboxes > Your email address > Reply-to address

 

And again remove anything here that you did not setup.

 

If you have had to make any change here then logout and change your password:

https://skyid.sky.com/resetpassword/

 

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This message was authored by jayach This message was authored by: jayach

Re: When i send an email it arrives like sky.update:(my email address)

Posted by a Superuser, not a Sky employee. Find out more

Did you reply to an email recently asking you to update/verify your email address?

If so, that was a phishing scam, so follow @caesarome's instructions, but get your password changed ASAP.

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