Verification code for email

[Bandos+7]

After one very long call to sky to get my verification code I was then cut off.  This call was also the operator trying to get me to buy an Ipad!!!  Did not even bother to call me back.  I tried to call again and the operator said he would reset my email, etc. and would send me a satisfaction form.  Form has not arrived and still no verification number.  How can this be so difficult to find.  I dont remember being given a recovery number at the start as the verification just appeared one day.  Worked fine up until now.  Nothing seems to be coming through to my phone even though I am with sky.!!!!  Will try again but if no luck with be seriously thinking of changing provider.

[Mark39]

Verification codes are sent automatically to the mobile number you gave when you set up 2 step login. Sky can't manually send you one.

The Recovery Code was displayed on screen (and sent to your email address) as part of the 2 step login setup process. To complete the setup process you had to confirm that you'd seen it and made a separate note of it.

If Verification Codes aren't coming through for some reason, and you didn't make a note of the Recovery Code as Sky recommended, you'll have to ask them to turn off 2 step login on your behalf. Assuming you can find an adviser who knows who to refer this to, it will take a while for them to turn off 2 step login on your behalf.