VIP unable to access due to error on sky Email

[1stLolly]

unable to access VIP when on the app this gives an error stating the email has already been used 

uninstalled MySky app and reinstalled still the same issue 

IDM shows email suspended unsure why and unsure who to contact for this one 

[caesarome · Accepted solution]

@1stLolly 

You appear to have two different issues so when trying to access the vip section of the app word for word what does the error message say ?

Can you access your email account via this link and if you can not again what does the error message say:

https://skyid.sky.com/signin/email/