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Discussion topic: Update scam email

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This message was authored by Locket2 This message was authored by: Locket2

Update scam email

I stupidly fell for the update email scam.  I had 2fa but they also managed to change recovery email. Sky have reset my password and the recovery email but I have now been made aware of someone who replied to the scam email that was sent from my account and received a reply.  I am assuming that although it looks like my email address they are replying to it actually goes somewhere else? My question is how can I check this, I have looked on line and it says settings more settings but I can't find more settings option? Any advice greatly appreciated 

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This message was authored by Mark39 This message was authored by: Mark39

Re: Update scam email

Posted by a Superuser, not a Sky employee. Find out more

@Locket2 wrote:

I have looked on line and it says settings more settings but I can't find more settings option? Any advice greatly appreciated 


Use a laptop or PC browser, or a mobile device's desktop mode. 

This message was authored by caesarome This message was authored by: caesarome

Re: Update scam email

Posted by a Superuser, not a Sky employee. Find out more

@Locket2 

Via your online email account have a look at these settings:


Go to Settings > More Settings > Filters and remove anything that you did not setup.

 

Then go to Settings > More Settings > Mailboxes > Your email address > Reply-to address

 

And again remove anything here that you did not setup.

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