Unable to access my Sky email

[Valerie1945]

I have ot been able to access my Sky email for over 1 month. When I try to logon (with my correct password) I see this message:

We apologise for the inconvenience, but we have encountered a problem with your account.
Please contact t'his number which gets blocked in this post' for further assistance.

I called that number over 1 month ago but the problem has still not been resolved, depsite messaging and phone calls from Sky customer support. No-one has explained to me why I cannot access my email. The same message appears on different browers, PCs and mobile phone.

I did receive a phoine call from Sky last week but I simply cannot understand what the person was saying since they are usually as non-native English speaker talking far too quickly to be understandable.

[jayach]

Your message has been escalated, so hopefully you can get some assistance that way.

However if you are unable to log in here:https://www.sky.com/mydetails do ring again, but tell them you can't access your Sky account, don't mention the email as that may confuse them.

You may have to ring a few times before you get an agent who knows what to do.

[Lisa-P1987]

Hi there, the team who called you back is the right team to talk to. 

You may want to get back in touch via the below link to get this resolved 🙂

https://www.sky.com/help/articles/getting-started-with-sky-yahoo-mail