Two Step Verification

[caesarome]

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@LotusGreg wrote:

All I will say is, if it fails, again. to send the text code and, we are prevented from accessing our emails, our 27 year relationship with Sky may well find itself coming to an end.

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It is up to you of course but it seems a bit drastic for an email issue because even if you cancelled your Sky services your Sky email account would remain. Why not use a different email provider who doesn't use 2FA like Gmail (Google).

[LotusGreg]

Already use Gmail and Outlook for various reasons. My Skymail address is long established and I have no desire to have to change. I would suggest that Sky, as with other organisations, offer the alternative to a text message which would be a Whatsapp message. It's our preferred means of receiving calls and messages as the broadband connection is reasonable. (Therein lies another tale involving the absence of any FTTP connectivity)