TWO STEP VERIFICATION CODE

[DGR66]

I recently had an issue with sky yahoo email and changed my password. On trying to login again I got a message saying "a 6 digit code had been sent to mobile ending *** 

 Three things - 

1 - I never set up two step verification 

2 - The mobile number the code was "sent to" is my daughters (it's on my account)

3 - The code never arrived, even after sever attempts asking for it to be re-sent. 
 I contacted Sky email help who said there was an update done by Yahoo and it affected some accounts, they also said they can't access my account to remove the two step verification. 
 I have several folders in my Sky email account I need access to. 
 What, if anything, is the solution here??

Thanks

[caesarome]

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@DGR66 wrote:

 I contacted Sky email help who said there was an update done by Yahoo and it affected some accounts,

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I would think this was unlikely.

When it was set up did you daughter receive an emaul or text with the recovery code because is she did you can use this to login to turn it off. So at the login select "can't sign in with the code" link. You'll then be asked for the recovery code.

Help can also be found here on how to turn this off and/or change your number including using your online account manager:
https://www.sky.com/help/home/sky-yahoo-mail/two-step-verif/articles/two-step-verification

[DGR66]

The two step has appeared on my email account, not hers, she does not have a sky email account. I never set it up and neither did she so she has never received any email from sky. 
 If i had set it up then i would have had used my own mobile number.  
 

[Mark39]

I've no idea how this could have happened. Yahoo doesn't update Sky Yahoo Mail, nor can they remove Sky's two step verification. Yahoo use a different 2 step login process.

Only Sky can remove their 2 step verification. They do have a specialist team who can do so, but it seems from previous posts that many front line advisers don't know about them. You'll have persevere through Sky to get it fixed, perhaps by raising a complaint.

[caesarome]

@DGR66 

Although she didn't receive Irving said the website was going to send the OTP to her mobile which is my point as clearly someone has set this up as I can't see how this could have happened any other way.

[Richie15]

I am having exact same problem, Ive been prompted with "code has been sent to a certain number" but I've not set this up and the number in question isnt mine and don't recognise it either, I too have very important documents in my emails that I really need to access 

[Mark39]

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@Richie15 wrote:

I am having exact same problem, Ive been prompted with "code has been sent to a certain number" but I've not set this up and the number in question isnt mine and don't recognise it either, I too have very important documents in my emails that I really need to access 

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You'll have to contact Sky, as per my previous post. Meanwhile, it would be sensible to reset your password. Ypu can do that via the link here: https://skyid.sky.com/resetpassword

[Richie15]

Yeah I'm in process of contacting them and have already changed my password, thanks, it's a right pain this but hope we both get it sorted