Sky News Down?

[Hobbayne64]

I have been trying all morning to connect to sky News on channel 501. It says there is a technical fault with this channel. All other channels seem to be working okay? Has anybody else have a problem with sky News on their sky glass? 

[lettice]

---

@Hobbayne64 wrote:

I have been trying all morning to connect to sky News on channel 501. It says there is a technical fault with this channel. All other channels seem to be working okay? Has anybody else have a problem with sky News on their sky glass? 

---

It's a known and Sky are aware

See the answered post in this thread.

[rv291066]

Just checked my TV in bedroom on luck and all Chanel's appear to be working fine. Just the sky glass not working

[Bobbyste]

Sky news not loading on one of my pucks all others are fine

[SUBMERCIFUL64]

Every time I try to watch a channel it comes up with a blue screen and says that there's a technical issue please try again later this happens on multiple channels

[lettice]

I just did a settings restart of my puck that was having the issue.

All channels back and working now.

[Claris78]

Anybody else having problems with movie channels on sky glass? Mine won't load and just showing blue screen. 

[Angel_Aka]

---

@Claris78 wrote:

Anybody else having problems with movie channels on sky glass? Mine won't load and just showing blue screen. 

---

Have you performed a restart from the settings menu? There were issues with several live channel streams earlier which have been resolved for some by restarting their device. 

Alternatively, search for the movie that is currently playing and watch it on demand instead. 

[lettice]

---

@Claris78 wrote:

Anybody else having problems with movie channels on sky glass? Mine won't load and just showing blue screen. 

---

@Claris78 

There is a known issue that started earlier today.

Sky are aware of this issue.

Please see Sky answered post in this thread.

[Bev87]

None of my sky channels are not showing. 

[Angel_Aka]

---

@Bev87 wrote:

None of my sky channels are not showing. 

---

Tried rebooting your puck?

[Bev87]

Yes this morning as well as router

[Llandysul]

I love sky mix, all sci fi but there's always problems with it technical fault with the program I want to see. I try to record sky mix and it records sky one or a channel I'm not subscribed to what's going on

[MarkGoldsmith]

---

@Llandysul wrote:
I love sky mix, all sci fi but there's always problems with it technical fault with the program I want to see. I try to record sky mix and it records sky one or a channel I'm not subscribed to what's going on

---

"Recording" doesn't work the same way on a streaming platform as it does on the traditional broadcasting methods. You aren't specifying it to record that particular broadcast of the programme, you are adding that programme to your playlist. Your playlist will be a link, most commonly to on-demand viewings on that show which could be on a third party app, or it could be from Sky's own on-demand catalog. If the programme isn't available on-demand, and Sky have the legal right to take a cloud recording from the broadcast channel, they will do so and the playlist will then link to that cloud recording.

[KevNewMedia · Accepted solution]

Thank you, everyone, for your patience whilst we worked through this problem.

We're sorry for any inconvenience this may have caused. Our support teams have confirmed that the problem has now been resolved.  Can you confirm this for us, please?

I'm going to mark this post as the current answer, so that everyone has the most up-to-date information.