Sky emails not working for a month

[whittingstall]

Despite repeated telephone calls (yesterday for over 3 hours) we have not been able to receive or send Sky emails for over a month.  A complaint was raised but then deleted by Sky.  The matter has been referred to the technical back room but no updates on progress.  Yesterday I was passed on to 7 different call handlers and nothing has been resolved.  Meanwhile all our family admin is inaccessible 

[Mark39]

So what's happening when you try to view or send an email?

[caesarome]

@whittingstall 

How do you access your emails, via an app or thye Sky website here:

https://skyid.sky.com/signin/email/