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Discussion topic: Sky email

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Avatar for Debi+Warne
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This message was authored by: Debi+Warne

Message posted on ‎22 Apr 2025 06:47 PM

Sky email

About 3 wks ago we contacted you regarding being unable to login into our email, we changed phones but kept the same phone numbers. It asked for a 2 step verification code which would normally be sent to my wifes phone but we never receive a code. We need to access important documents on our email was assured by your team member but nothing has happened and we are still without emails

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎22 Apr 2025 07:07 PM

Re: Sky email

Posted by a Superuser, not a Sky employee. Find out more

@Debi+Warne  You're not contacting or emailing Sky customer service by posting here, this is a section for Sky/Yahoo email related issues, is your issue related to a SKy/Yahoo email account?

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Superuser
This message was authored by: caesarome

Message posted on ‎22 Apr 2025 07:56 PM

Re: Sky email

Posted by a Superuser, not a Sky employee. Find out more

@Debi+Warne 

When you set this up you were asked take note of a recovery code so have you tried signing in with this ?

 

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This message was authored by: Mark39

Message posted on ‎22 Apr 2025 07:58 PM

Re: Sky email

Posted by a Superuser, not a Sky employee. Find out more

@Debi+Warne if you kept a separate note of your Recovery Code as Sky recommended, you can use it to turn off 2 step login yourself.

 

What did Sky say they would do? If they plan to turn off 2 step login on your behalf, it can take a while.

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