Sky email

[Mogs22]

Why can't I get sky email on my phone. It keeps saying error?

[caesarome]

Are you trying to add your existing Sky email address to your phone ?

[Mark39]

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@Mogs22 wrote:
Why can't I get sky email on my phone. It keeps saying error?

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iPhone or android?

[jayach]

Is there anything more to the error message?

[JillyCooper]

Just joining this conversation as I'm having the same issue on my Samsung Galaxy S23, so Android. It started a couple of weeks ago, then suddenly started working again. But now won't work again. 

I get the message below. 
skyidapp.sky.com is currently unable to handle this request. 

[caesarome]

@JillyCooper 

Have you tried clearing your browsers cache ?

[JillyCooper]

Yes, I think I have. I thought I had done this but just checked again and cleared Cache in Chrome. Is that right or do I need to do this somewhere else ? Sorry , not very techhy ! 

[caesarome]

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@JillyCooper wrote:

I thought I had done this but just checked again and cleared Cache in Chrome. 

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You do it via the 3 dots then clear browsing data.

[JillyCooper]

But where do I see the 3 dots ? 
I've cleared Cache I can see on Chrome, and looked at all Samsung and Android help options but nothing working. I've now downloaded the Yahoo mail App and I can log in through there but it's not very user friendly. I log in to my Sky account and select Yahoo mail from them and that doesn't work. It's so frustrating. 

[caesarome]

When on any website like this you should see the 3 dots at the bottom of the page on the right handside.

[JillyCooper]

Managed to get on by checking my husbands phone. Think it was because I was using Samsung Internet, now accessing everything through Chrome and I'm in ! Now have 3 dots where I should have 😊