I urgently need to change my sky email password because my account has been hacked. I still have access but cannot reset my password as the links to request a new password are not working (I've read this is a common problem).
I have successfully logged into my Sky ID account but the link to change my password or manage devices is not working and just takes me back to the homepage. I have called Sky EIGHT times this morning and been on the phone for hours trying to sort this and been given conflicting information every single call. One person at Sky told me to just make a new email address (which is insane, I have a decade worth of information in my email account and it's the email address I use for everything. It would take weeks to update my email with all the various accounts/bodies it's registered to). The next person I spoke to at Sky couldn't change my password on their end and said Sky's fraud team would call me back in 20 minutes to change it. When I didn't receive a follow up call, I got in touch again and was told there is no fraud prevention team. I've been on the phone for hours trying to quite literally just change my email password. I've been given other numbers to call and they've all been out of service. I've been on hold all morning and I'm getting nowhere, it's madness! How hard is it to change an email password?!
I quite simply need to change my password and kick out any unknown devices logged onto my email account. The online links to do this are not working and I urgently need to speak to someone who can assist. The hacker in my email account has accessed my food shop and attempted to change the order and spend hundreds of pounds on my card. I have a crime reference number from the police who have advised changing my email password is the most important next step. No one from Sky seems capable of helping with a simple password reset request. Any advice for next steps would be hugely, hugely appreciated!
