I have finally managed to get a sky account and e-mail unlocked, have been trying since May 2024. My advice to those in a similar situation is to try to speak to an advisor. Sky make this difficult and you feel as if you're in a constant loop of dialling the 03442 ****** 'help number', receiving texts which give you the same number to try and no human interaction at all.
So to get hold of a sky advisor, dial the above number and stay silent after giving your details, security passwords etc. You will hear 'Is this the right phone number to contact you on?' Say nothing and eventually you will be put through to an advisor.
From then you are trusting luck that you will get an advisor you can fix the issue. The first few times I was told it's a Yahoo issue and to contact them. It is not and Yahoo will confirm this, so don't fall for that line. Be patient, polite and go through the steps. Mine was fixed this morning and I will now park up this account and move e-mail to another provider.
