Signing in on laptop

[Ozz]

Updated new Mobile number with sky in January, been trying to sign in but keeps sending code to my previous number, only other option is enter recovery code of which I have not received if anyone can help please

[caesarome]

@Ozz 

Help can be found here on how to turn this off and/or change your number including using your online account manager to do this:

https://www.sky.com/help/home/sky-yahoo-mail/two-step-verif/articles/two-step-verification

You will be sent a 6 digit code to use to turn this off.

[Ozz]

Appreciate you trying to help but it still Sent code to my old number 

[Mark39]

@Ozz if you didn't make a separate note of the Recovery Code, you'll have to call, I'm afraid. See the bit in the box towards the bottom of the page from the link @caesarome posted.

[Ozz]

Thank you I'll call in, just a shame there sending code to my old number and not updated one or wouldn't have any issues 

[Mark39]

The number the Verification Code goes to is the one you gave when you set up 2 step login.

Changing your number in your Sky details doesn't change your 2 step login number. 

The only way to do that is via the link in @caesarome's post, but as you've discovered, that sends a Verification Code to your old mobile number first to verify your identity before you can change it to a new number.

You're not the first to have been caught out.....