Setting up my sky email

[Karen+lomas]

I cant get my sky emails on my new phone as its sending the code to my old number which ive changed previously to my new one.Then I try doing the alternative which states if no access to the phone where the number is sending it which I dont it says to do it online...try this but then asks for the 2step verification code I set up but I dont know it or dont know how to retrieve it...please can anyone help with this.

[caesarome]

@Karen+lomas 

If you select the "Can't sign in with code" link you can enter your recovery code to turn this off then set it up again with your new mobile number. If for whatever reason you didn't make a note of the recovery code you will have to contact Sky to ask them to disable this for you.

[Karen+lomas]

Thankyou for helping,I will have to phone sky as the code is thought it was isnt working so they will need to sort it i think like you say.x

[Karen+lomas]

Anybody know a number i can contact yahoo helpline pls im trying to access my emails but since ive upgraded my phone and have a new number i cant verify mysrlf as the security passcodes are still being sent to my old number. I need to get access to them asap but im going round in circles on the yahoo help pages. Can anyone help me pls its driving me crazy.x

[Karen+lomas]

Sky says its yahoo i hsve to contact for my email but struggling to find a contact number.its so frustrating im going round in circles.😡

[caesarome]

@Karen+lomas 

Yahoo can not help you as your email account is with Sky and not them.

If you select "Can't sign in with the code" and use the recovery code you made a note of then signing in with this will turn 2FA off which will then allow you to set it up again with your new number if you want to.

If you failed to make a note of the recovery code and because you have a new mobile number you will have to contact Sky about getting this disabled and you should note, it might not be a quick process.

Edit - Your posts have also been merged as you had already started a thread on this issue.

[Karen+lomas]

Yeh cus i phoned sky earlier but the adviser said sky cant sort this and its yahoo i need to contact and assured me they sill be able to sort this asap as i dont have the 2 step verification code been a long time since i srt the code up so got no idea.(yes i should hsve made a note) im now ginding messages on here with lots of conflicting advice.e.g some saying only sky can sort this but then others saying its yahoo that will need to be contacted....i just keep getting bots to talk too where are all the humans im going mad.never thought it sould be this hsrd to get my sky.com emails on my new device...x

[Mark39]

@Karen+lomas the advice given by @caesarome is correct. Only Sky can sort this out for you. There's a process that a Sky back office team can carry out to turn off 2 step verification on your behalf. The issue is that not all Sky front line advisers are aware of it, and know what they need to do to involve the back office team.

We can only advise you to persevere with Sky. 

[caesarome]

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@Karen+lomas wrote:
Yeh cus i phoned sky earlier but the adviser said sky cant sort this and its yahoo i need to contact and assured me they sill be able to sort this asap

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Sadly you have got through to someone who is completely wrong about this so try again and hopefully you will get to talk to someone who can actually help you.

[jayach]

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@Karen+lomas wrote:
im now ginding messages on here with lots of conflicting advice.e.g some saying only sky can sort this but then others saying its yahoo that will need to be contacted.

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You shouldn't find any posts on here saying to contact Yahoo, if there was we would normally have posted to say they are incorrect.

[Karen+lomas]

Thankyou for everyones help I did try phoning sky again and thankfully got an adviser who knew how to move forward on my issue.She did apologise for the adviser who gave me the wrong info.Ive just got to wait until after Yahoo receive her request to remove the 2 factor security code which will hopefully be today.Thanks again x

[jayach]

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@Karen+lomas wrote:
Ive just got to wait until after Yahoo receive her request to remove the 2 factor security code which will hopefully be today.Thanks again x

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It's actually a Sky "back office" the request goes to, but yes hopefully it will be actioned today.