It isn't possible to set up extra Sky email addresses anymore if this is what you are tryig to do so you would need to set this up elsewhere if you require another email address, Gmail or Outlook.com are two alternatives.
To update your email address just login here and change it:
https://www.sky.com/myaccount/my-details
If you are using a different Sky ID then make sure you are logging in with the correct Sky ID and not an old one.
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