0

Discussion topic: SIGN IN ISSUES

Reply
This message was authored by SIMON+MOORE This message was authored by: SIMON+MOORE

SIGN IN ISSUES

When trying to sign in to SKY.COM i can enter username and password then nothing happens, i then click the sign in button again and it will then sign me in, then when i try to access Email ( Yahoo) it then asks about setting up 2 factor authentication.

The issue i have is that i should not have to click on the "Sign In " button twice before anything happens it accepts username and password on first click but i have to click "sign In" button again before it will do anything i ahve rebooted router and PC ( Desktop) but nothing seems to help.

 

Any Suggestions welcome.

Reply

All Replies

This message was authored by caesarome This message was authored by: caesarome

Re: SIGN IN ISSUES

Posted by a Superuser, not a Sky employee. Find out more

@SIMON+MOORE wrote:

when i try to access Email ( Yahoo) it then asks about setting up 2 factor authentication.


If you don't want to select "Maybe later". You can also use this link to directly sign into your emails:

https://skyid.sky.com/signin/email/

 

As for your other issues try clearing your browsers cache and cookies then close down the browser before loading it up and trying again. If this doesn't work try a different browser works to see if that works for you.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
SIMON+MOORE
Topic Author
This message was authored by SIMON+MOORE This message was authored by: SIMON+MOORE

Re: SIGN IN ISSUES

Hi

Tried all and no difference. Everything works fine it's just the Delay as such to get into it.

This message was authored by caesarome This message was authored by: caesarome

Re: SIGN IN ISSUES

Posted by a Superuser, not a Sky employee. Find out more

And this happens if using another browser ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
SIMON+MOORE
Topic Author
This message was authored by SIMON+MOORE This message was authored by: SIMON+MOORE

Re: SIGN IN ISSUES

Yes, exactly the same.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 80 minutes

New Discussion