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This message was authored by: Lesleymoore

Message posted on ‎04 Jun 2025 08:09 PM

Pin lockef

Hi lve entered wrong pin 3 times need help please
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Avatar for Mark39
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This message was authored by: Mark39 Answer

Message posted on ‎05 Jun 2025 04:38 PM

Re: Pin lockef

Posted by a Superuser, not a Sky employee. Find out more
@Lesleymoore wrote:

Hi lve entered pin 3 time n it says its locked don't know why also the wee light on box keep going out hopefully someone can help as lve had no use from that puk box it's quite irritating 

Thank L Moore 

Are you talking about the PIN you need to enter to activate your Sky streaming Puck? If so, it's the last 4 digits of your mobile number.

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Message posted on ‎04 Jun 2025 08:29 PM

Re: Pin lockef

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@Lesleymoore 

Does it say that as you have entering the wrong code that you are now unable to login and if so does it say for how long ?

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This message was authored by: Lesleymoore

Message posted on ‎05 Jun 2025 02:45 PM

Re: Pin lockef

Hi lve entered pin 3 time n it says its locked don't know why also the wee light on box keep going out hopefully someone can help as lve had no use from that puk box it's quite irritating 

Thank L Moore 

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Message posted on ‎05 Jun 2025 02:50 PM

Re: Pin lockef

Posted by a Superuser, not a Sky employee. Find out more

@Lesleymoore  I'm not sure what this has to do wth Sky/Yahoo email where you've posted.

 

What exactly is locked?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎05 Jun 2025 04:10 PM

Re: Pin lockef

Posted by a Superuser, not a Sky employee. Find out more

@GD1 

I would presume it is their email account after entering the wrong code that was sent to their phone so @Lesleymoore my question I asked you yesterday still applies if this is the case.

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This message was authored by: Mark39 Answer

Message posted on ‎05 Jun 2025 04:38 PM

Re: Pin lockef

Posted by a Superuser, not a Sky employee. Find out more
@Lesleymoore wrote:

Hi lve entered pin 3 time n it says its locked don't know why also the wee light on box keep going out hopefully someone can help as lve had no use from that puk box it's quite irritating 

Thank L Moore 

Are you talking about the PIN you need to enter to activate your Sky streaming Puck? If so, it's the last 4 digits of your mobile number.

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