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Discussion topic: I cannot access my Sky yahoo email account after being hacked

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This message was authored by: ValerieH123

I cannot access my Sky yahoo email account after being hacked

I was hacked some time ago - possibly 1 year or more. After I was hacked, I could no longer access my account and I tried several times calling Sky but they told me it was a yahoo problem and I had to contact yahoo. I paid an engineer to come and help me but they were not able to get any further than me either. So I gave up trying to access the account.

 

However, now I have a problem because my Facebook is linked to my sky email and I have lost access to Facebook, the only way to regain access or reset the password being via my sky email. So now I am trying once again to get back in to my sky email account.

 

I have reset the password for my sky.com account and signed in successfully. However, when I try clicking on the yahoo mail link from within my sky account, it takes me to the yahoo login page and asks for a two factor authentication code - which gets sent to my mobile - so I type this in and then it takes me to a page that says "Uh-oh...We can’t sign you in right now. Please try again in a while." This is exactly what it was doing when I previously tried to get in over a year ago.

 

Do you think there is any way to get this issue resolved?

sky yahoo email error.png

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This message was authored by: Mark39

Re: I cannot access my Sky yahoo email account after being hacked

Posted by a Superuser, not a Sky employee. Find out more

After closing all sky.com websites, try clearing your browser cache (cookies etc) then logging in here: https://www.sky.com/signin/email

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This message was authored by: ValerieH123

Re: I cannot access my Sky yahoo email account after being hacked

I just tried this and it did not work - I get the same error - 

 

Uh-oh...

We can’t sign you in at the moment. Please try again in a while.

 

Is there anything else I can do?

This message was authored by: caesarome

Re: I cannot access my Sky yahoo email account after being hacked

Posted by a Superuser, not a Sky employee. Find out more

Instead og flogging into your email account are you able to access it via an app instead ?

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