Parents have no access to email

[RumMcZed]

My parents no longer have access to the email address used when they registered.

They'll never get it back, what can they do about the Sky emails they're unable to access? Can their log in details be changed to their new email address?

[Mark39]

What happens when they try to log in to their email account here using their old email address: https://www.sky.com/signin/email

[jayach]

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@RumMcZed wrote:

My parents no longer have access to the email address used when they registered.

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Was that a Sky email address or another one?

Can they login here with either their email address or ID?

https://www.sky.com/myaccount/my-details

Edit:

How long ago did they join Sky?

[caesarome]

When did they last login to their online Sky email account ?