Not receiving emails

[JillCooper]

Please I need HELP

[Mark39]

You're not giving us much to work with! 😊

Are you by any chance using the Mail app on an Apple device?

If not, tell us how you're accessing your email and whether there's an error message.

[JillCooper]

As per the sky update I received. Yahoo Mail app

[caesarome]

@JillCooper 

Can you see these missing emails here:

https://skyid.sky.com/signin/email/

[Mark39]

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@JillCooper wrote:

As per the sky update I received.

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What update from Sky? Sky haven't made any changes or updates to Sky Yahoo Mail. Are you able to send  emails successfully?

[JillCooper]

• I can send emails but unable to receive them

[caesarome]

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@caesarome wrote:

@JillCooper 

Can you see these missing emails here:

https://skyid.sky.com/signin/email/

---

[JillCooper]

No not able to see missing emails 

[Mark39]

@JillCooper 

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@Mark39 wrote:

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@JillCooper wrote:

As per the sky update I received.

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What update from Sky? Sky haven't made any changes or updates to Sky Yahoo Mail. Are you able to send  emails successfully?

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So what about this update? Have you received an email telling you to update your Sky Yahoo Mail account? Did you click on a link it contained?

[caesarome]

@JillCooper 

Login to your online account:

https://skyid.sky.com/signin/email/

Go to Settings (the screw icon on the right hand side) > More Settings > Filters and remove anything that you did not setup.

Then go to Settings > More Settings > Mailboxes > Your email address > Reply-to address

And again remove anything here that you did not setup.

If you have had to make then logout and change your password:

https://skyid.sky.com/resetpassword/

[jayach]

Post deleted, hadn't read all the previous posts. Doh.