No mobile to set up authentication

[T_and_cats]

Sky / Yahoo email has automatically put me on the two factor authentication set up. As I don't have a mobile phone I cannot complete this (it won't accept landlines), but I can't go back to accessing emails without two factor - how can I do this?

[caesarome]

@T_and_cats 

This is being rolled out to us all I'm afraid.

On what device do you usually login to your email account, so a PC, tablet etc ?

[T_and_cats]

It's usually a PC

[caesarome]

@T_and_cats 

You could try using the email app on it to access your emails as that will work.

The only issue I can for see in doing this is that in order to keep your email account open you do have to login online at least once every 4-6 months I believe.

[T_and_cats]

@caesarome 

Hmmm... just tried doing that, but it seems I have to log in to my Sky email so that it can sync, so not possible.

[jayach]

@T_and_cats 

What app did you use, and did you select the account type as Yahoo? If it is a Windows PC is it 10 or 11?

[IH56]

I'm having a similar problem.

I do have a mobile though, but the verifcation codes are not coming.

[jayach]

---

@IH56 wrote:

I'm having a similar problem.

I do have a mobile though, but the verifcation codes are not coming.

---

Have you checked your spam folder?

https://helpforum.sky.com/t5/Email/Email-verification/m-p/5283503#M108548

[T_and_cats]

@jayach 

I use the online Yahoo email (I have for several years), and the machine is Windows 11.

I spoke to a real person at Sky yesterday about it, and they said there was a little known form for them to fill in at their end, and it would be cleared within 24 hours. Now it's 36 hours later, and I still can't get access.

[Mark39]

@T_and_cats I don't know what this particular form does. Sky have been able, however, to remove 2 step verification for a while. But now it's mandatory I suspect you'll just be prompted to set it up again when you log in.

[jayach]

---

@T_and_cats wrote:

@jayach 

I use the online Yahoo email (I have for several years), and the machine is Windows 11.

---

Do you have Microsoft 365 (Office)?

[T_and_cats]

@jayach 

Yes, I do

[jayach]

@T_and_cats 

In that case, you should be able to use Classic Outlook with a generated password and get your emails that way.