Posted by a Superuser, not a Sky employee. Find out more
@Helzy1 & @Weston84 if the Sky hub has lost its connection to the exchange which the lights on the hub will tell you (see https://www.sky.com/help/articles/hub-lights-explained-start) your Glass TVs wont work. As a first step run the servicecchecker in the My Sky app using a mobile connection. That will tell you if Sky are aware of an issue. Affecting your line. If they are you will have to wait unril the issue is fixed. However if they are not aware call them to report the fault.
========================================================= 65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
If you have an outdoor aerial, plug the lead into the back of the TV. Tune it in and that will give you the basic, no frills, DTT service until the internet returns.
