Microsoft Office 2019 email Sky/Yahoo account has not been working since 03/04/2023.

[Broom+family]

My microsoft office email Sky/Yahoo has not been working since 03/04/2023 when it kept asking me to sign in.  I have tried a lot of things but it is still not receiveing or sending emails. I spoke to Sky on 5/6 April and they said they would ring me within 24-72 hours I am still waiting. The message I get on accoun t settings is:

Can anyone help me, I am currenyl accessing my email through my sky account.

[Mark39]

Have you tried a generated app password in place of your Sky password in your Outlook settings?

[caesarome]

@Broom+family 

You can generate the 16 digit password here to use:

https://www.sky.com/sky-yahoo-mail/manage-apps?client=email

[Broom+family]

I have put the password in and it has started to reset.  I have now got sent and other tabs showing, hopefully it will all update soon. Now geting excited after a frustrating 3 weeks.

[Broom+family]

Wow, thank you.  All now sems to be working. One happy lady.

[jayach]

Unbelievable that Sky didn't tell you, there is a help page all about it.

Problems accessing your Sky.com email from your email app | Sky Help | Sky.com