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Discussion topic: Login

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This message was authored by: smoothy

Login

Hi

All of a sudden I am constantly being asked to provide my login details. The same applies to a few other accounts I have (not with sky) - any ideas? Its as if it hasnt recognised who I am

Cheers

David

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This message was authored by: caesarome

Re: Login

Posted by a Superuser, not a Sky employee. Find out more

Try deleting all your cookies and reboot your device, you will need to login but hopefully you will not keep being asked to do so.

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This message was authored by: Nicam1709

Re: Login

Same. despite being asked to reset which I have done several time, still getting the following message.'You entered an incorrect password too many times. Try again later or use the link below.' Basically in a loop and cannot access my e-mail via Yahoo. 

Sky ID ok though 

This message was authored by: Mark39

Re: Login

Posted by a Superuser, not a Sky employee. Find out more

Are you using an app rather than logging in via your browser? If so, which one?

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This message was authored by: smoothy

Re: Login

just going on my laptop and it asks same for other sites i go on too

 

This message was authored by: jayach

Re: Login

Posted by a Superuser, not a Sky employee. Find out more

@smoothy 

If sites are repeatedly asking you to identify yourself, it probably means cookies are not functioning correctly in your browser.

Try using a different browser, you will have to sign in once for each site, but it should then be remembered after that.

 

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