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Discussion topic: I want to remove 2 step verification

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This message was authored by: Espedair

I want to remove 2 step verification

I had to change my sky/yahoo e mail password and accepted 2 step verification which I would now like to remove

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This message was authored by: caesarome

Re: I want to remove 2 step verification

Posted by a Superuser, not a Sky employee. Find out more

@Espedair 

When you signed up to 2FA you were given a recovery code so if you didn't make a note of it then check the email you were also sent.

To turn off 2FA sign in with the recovery code.

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This message was authored by: Espedair

Re: I want to remove 2 step verification

Recovery code is 8 characters  - verification code 6

This message was authored by: Mark39

Re: I want to remove 2 step verification

Posted by a Superuser, not a Sky employee. Find out more

The recovery code is given to you after you've used the verification code.

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This message was authored by: Espedair

Re: I want to remove 2 step verification

I was sent the recovery code after I acceopted 2 step verification. I was told to keep a note of it

I has 8 characters

This message was authored by: Mark39

Re: I want to remove 2 step verification

Posted by a Superuser, not a Sky employee. Find out more

@Espedair as @caesarome posted you log in with your recovery code to turn off 2FA, which was your original question. 

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This message was authored by: Espedair

Re: I want to remove 2 step verification

Thank you - I thought I was to use recovery code instead of verification code

This message was authored by: caesarome

Re: I want to remove 2 step verification

Posted by a Superuser, not a Sky employee. Find out more

I did say:


@caesarome wrote:

To turn off 2FA sign in with the recovery code.


Glad you have it sorted though.

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This message was authored by: jayach

Re: I want to remove 2 step verification

Posted by a Superuser, not a Sky employee. Find out more

It is a bit confusing, you have to say you don't have the verification code, before you can use the recovery code.

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