Locked account

[Stever7811]

You might be right, but how do I progress this any other way?

[steve811 · Accepted solution]

Just to update peopel on this! After many phone calls to the script jockeys in sky I was eventually transfered to someone who knew what they were doing! Damian identified that I needed a thrid party email account not on sky's sysytem to use as the start to receive a code and from there guided me to the steps needed to reset the password and unlock the account! Despite all the others telling me the account no longer existed, and there was nothign they could do he fixed it for me!

It pays to perservere!

[jayach]

Well done to you for persevering, and well done to Damien.

Looks like we will have to add "make sure you have a non Sky email address in your details" to our suggestions in future.

To be fair it hasn't been possible to set that to a Sky email address for a long time, so you must have had the account for a very long time,

[Smithp59]

I had the same issue, spoke to 20+ people all said can't do anything then spoke to a lovely lady called Helen I think who sorted the issue in 5 mins.

Don't be fobbed off with the useless tech support keep ringing and someone will help you