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Discussion topic: Inbox issue

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This message was authored by May+Sports+Images This message was authored by: May+Sports+Images

Inbox issue

I've just logged into my emails. The latest four are in my Inbox, but under those, the most up to date ones are from 2018 and they go back from there? 

I've logged in using the iPad app and via Google. It's the same on both.

 

I have no idea what's going on. Any help greatly received.

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This message was authored by Mark39 This message was authored by: Mark39

Re: Inbox issue

Posted by a Superuser, not a Sky employee. Find out more

Are they missing if you log in here: https://www.sky.com/signin/email ?

 

If so, I'm afraid you're victim of Yahoo's unfortunate habit of randomly deleting emails. You could try Yahoo's recovery process here, which might retrieve some of them: https://help.yahoo.com/kb/SLN4538.html;_ylt=Awr.ifSJAqBlcqwLwoVLBQx.;_ylu=Y29sbwNpcjIEcG9zAzEEdnRpZA...

 

 

May+Sports+Images
Topic Author
This message was authored by May+Sports+Images This message was authored by: May+Sports+Images

Re: Inbox issue

Yes, they're missing from both. It appears to have deleted every email inbetween the day before yesterday and March 2018🤷‍♂️.

This message was authored by Mark39 This message was authored by: Mark39

Re: Inbox issue

Posted by a Superuser, not a Sky employee. Find out more

It happens, unfortunately. Try the recovery process. (You might also want to consider switching to a more reliable email provider)

May+Sports+Images
Topic Author
This message was authored by May+Sports+Images This message was authored by: May+Sports+Images

Re: Inbox issue

I've found them. They were all in the Spam folder, so I've managed to recover the important ones.

 

Thanks for taking the time to reply.

This message was authored by Mark39 This message was authored by: Mark39

Re: Inbox issue

Posted by a Superuser, not a Sky employee. Find out more

That's good news!

This message was authored by caesarome This message was authored by: caesarome

Re: Inbox issue

Posted by a Superuser, not a Sky employee. Find out more

@May+Sports+Images 

Have you checked that your account is still secure but looking at these settings:

 

Go to Settings > More Settings > Filters and remove anything that you did not setup.

 

Then go to Settings > More Settings > Mailboxes > Your email address > Reply-to address

 

And again remove anything here that you did not setup.

 

If you have had to do the above then logout and change your password:

https://skyid.sky.com/resetpassword/

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May+Sports+Images
Topic Author
This message was authored by May+Sports+Images This message was authored by: May+Sports+Images

Re: Inbox issue

Cheers, I'll take a look.

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