11 Jan 2024 02:57 PM
I've just logged into my emails. The latest four are in my Inbox, but under those, the most up to date ones are from 2018 and they go back from there?
I've logged in using the iPad app and via Google. It's the same on both.
I have no idea what's going on. Any help greatly received.
11 Jan 2024 03:01 PM
Posted by a Superuser, not a Sky employee. Find out moreAre they missing if you log in here: https://www.sky.com/signin/email ?
If so, I'm afraid you're victim of Yahoo's unfortunate habit of randomly deleting emails. You could try Yahoo's recovery process here, which might retrieve some of them: https://help.yahoo.com/kb/SLN4538.html;_ylt=Awr.ifSJAqBlcqwLwoVLBQx.;_ylu=Y29sbwNpcjIEcG9zAzEEdnRpZA...
11 Jan 2024 03:07 PM
Yes, they're missing from both. It appears to have deleted every email inbetween the day before yesterday and March 2018🤷♂️.
11 Jan 2024 03:13 PM
Posted by a Superuser, not a Sky employee. Find out moreIt happens, unfortunately. Try the recovery process. (You might also want to consider switching to a more reliable email provider)
11 Jan 2024 03:19 PM
I've found them. They were all in the Spam folder, so I've managed to recover the important ones.
Thanks for taking the time to reply.
11 Jan 2024 03:25 PM
Posted by a Superuser, not a Sky employee. Find out moreThat's good news!
11 Jan 2024 04:16 PM
Posted by a Superuser, not a Sky employee. Find out moreHave you checked that your account is still secure but looking at these settings:
Go to Settings > More Settings > Filters and remove anything that you did not setup.
Then go to Settings > More Settings > Mailboxes > Your email address > Reply-to address
And again remove anything here that you did not setup.
If you have had to do the above then logout and change your password:
https://skyid.sky.com/resetpassword/
11 Jan 2024 05:49 PM
Cheers, I'll take a look.
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