Discussion topic: Inbox issue
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Message posted on 11 Jan 2024 02:57 PM
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Inbox issue
I've just logged into my emails. The latest four are in my Inbox, but under those, the most up to date ones are from 2018 and they go back from there?
I've logged in using the iPad app and via Google. It's the same on both.
I have no idea what's going on. Any help greatly received.
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All Replies
Message posted on 11 Jan 2024 03:01 PM
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Re: Inbox issue
Are they missing if you log in here: https://www.sky.com/signin/email ?
If so, I'm afraid you're victim of Yahoo's unfortunate habit of randomly deleting emails. You could try Yahoo's recovery process here, which might retrieve some of them: https://help.yahoo.com/kb/SLN4538.html;_ylt=Awr.ifSJAqBlcqwLwoVLBQx.;_ylu=Y29sbwNpcjIEcG9zAzEEdnRpZA...
Message posted on 11 Jan 2024 03:07 PM
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Re: Inbox issue
Yes, they're missing from both. It appears to have deleted every email inbetween the day before yesterday and March 2018🤷♂️.
Message posted on 11 Jan 2024 03:13 PM
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Re: Inbox issue
It happens, unfortunately. Try the recovery process. (You might also want to consider switching to a more reliable email provider)
Message posted on 11 Jan 2024 03:19 PM
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Re: Inbox issue
I've found them. They were all in the Spam folder, so I've managed to recover the important ones.
Thanks for taking the time to reply.
Message posted on 11 Jan 2024 03:25 PM
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Re: Inbox issue
That's good news!
Message posted on 11 Jan 2024 04:16 PM
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Re: Inbox issue
Have you checked that your account is still secure but looking at these settings:
Go to Settings > More Settings > Filters and remove anything that you did not setup.
Then go to Settings > More Settings > Mailboxes > Your email address > Reply-to address
And again remove anything here that you did not setup.
If you have had to do the above then logout and change your password:
https://skyid.sky.com/resetpassword/
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 11 Jan 2024 05:49 PM
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Re: Inbox issue
Cheers, I'll take a look.
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