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Discussion topic: I cant receive emails on my account

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This message was authored by crocusfour This message was authored by: crocusfour

I cant receive emails on my account

I was hacked yesterday have done the usual change passwords yadayada but since then i have not received any emails.  I have sent test ones to the account from a gmail account but not received.  Can anyone help?

 

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This message was authored by caesarome This message was authored by: caesarome

Re: I cant receive emails on my account

Posted by a Superuser, not a Sky employee. Find out more

@crocusfour 

I doubt you were hacked as the way these people get access is when someone has in error given their details via a scam

email that was sent to make it like it was from Sky.

 

As for your issue give this a try:

 

Login to your online account:

 

https://skyid.sky.com/signin/email/


Go to Settings > More Settings > Filters and remove anything that you did not setup.

 

Then go to Settings > More Settings > Mailboxes > Your email address > Reply-to address

 

And again remove anything here that you did not setup.

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crocusfour
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This message was authored by crocusfour This message was authored by: crocusfour

Re: I cant receive emails on my account

thanjk you done that but still not working unfortunately

 

This message was authored by jayach This message was authored by: jayach

Re: I cant receive emails on my account

Posted by a Superuser, not a Sky employee. Find out more

When you checked the settings @caesarome recommended, was there anything that needed changing?

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