0

Discussion topic: I can't get into sky yahoo email

Reply
Avatar for Lyndyloo
Level 1 icon
What's this?
This message was authored by: Lyndyloo

Message posted on ‎27 Jul 2024 03:40 PM

I can't get into sky yahoo email

My computer was hacked and my email password compromised.  After a long telephone discussion with India we got back into the emails via sky.com.  HOWEVER when I tried to re-enter yesterday and today - the message comes up 'Uh ha" can't get you in just yet, try again' followed y 'help' tab - which just gets me into a Chinese webpage!  I am unable therefore either to receive or write emails.  Can you help?

Report post
Post 1 of 8
830 Views
0 Likes
Reply
Reply

All Replies

Avatar for Mark39
Level 16 icon
What's this?
Superuser
This message was authored by: Mark39

Message posted on ‎27 Jul 2024 03:43 PM

Re: I can't get into sky yahoo email

Posted by a Superuser, not a Sky employee. Find out more

Are you trying to log in here: https://www.sky.com/signin/email ?

Report post
Post 2 of 8
828 Views
0 Likes
Reply
Avatar for Lyndyloo
Level 1 icon
What's this?
Topic Author
This message was authored by: Lyndyloo

Message posted on ‎27 Jul 2024 04:40 PM

Re: I can't get into sky yahoo email

Yes - but got message saying go to help and help page in Chinese!@

Report post
Post 3 of 8
813 Views
0 Likes
Reply
Avatar for Mark39
Level 16 icon
What's this?
Superuser
This message was authored by: Mark39

Message posted on ‎27 Jul 2024 04:47 PM

Re: I can't get into sky yahoo email

Posted by a Superuser, not a Sky employee. Find out more

Try closing all Sky websites, including this one, then clear your browser cache (cookies, history etc. ) then try logging in again.

Report post
Post 4 of 8
806 Views
0 Likes
Reply
Avatar for Lyndyloo
Level 1 icon
What's this?
Topic Author
This message was authored by: Lyndyloo

Message posted on ‎27 Jul 2024 04:59 PM

Re: I can't get into sky yahoo email

I'm sorry but I am not too familiar with techno talk - what with being 75 and all!  So how do I go about clearing my cookies etc?

Report post
Post 5 of 8
803 Views
0 Likes
Reply
Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎27 Jul 2024 05:04 PM

Re: I can't get into sky yahoo email

Posted by a Superuser, not a Sky employee. Find out more

What web browser are you using, so Edge, Firefox, Google Chrome ec ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 6 of 8
800 Views
0 Likes
Reply
Avatar for Lyndyloo
Level 1 icon
What's this?
Topic Author
This message was authored by: Lyndyloo

Message posted on ‎27 Jul 2024 05:06 PM

Re: I can't get into sky yahoo email

Safari is my web browser on iMac

Report post
Post 7 of 8
797 Views
0 Likes
Reply
Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎27 Jul 2024 05:09 PM

Re: I can't get into sky yahoo email

Posted by a Superuser, not a Sky employee. Find out more

Give this a try:

 

https://support.apple.com/en-gb/guide/safari/sfri11471/mac

 

You might be logged out of here we=hen you do this.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 8 of 8
794 Views
0 Likes
Reply
Reply