How to get Norton Safe e-mail working on Sky e-mail?

[Al+In+Ilson]

Hi All, Trying to het Norton Safe e-mail working on Sky e-mail, I'm just asked for e-mail address and password, but it does not work, it seems I have to do something with my Sky e-mail first, anybody able to tell me what I need to do? Thanks.

[Mark39]

I know nothing about Norton Safe Email, but a quick google fonds this: https://support.norton.com/sp/en/uk/norton-safe-email/current/solutions/v20231009180506417

Beyond that Norton Support is your best bet.

[Al+In+Ilson]

Hi , I've checked that out, it states I need to create an App Password, but the Sky(Yahoo) account does not give the option, I think it may be a Sky tweak to the Yahoo account, I can only guess there is someting in the Sky account that lets me do it, but I can't find anything.                     Must be a way to do it but I can't fine it 🙄

[Mark39 · Accepted solution]

There's a link to the app password generator about half way down this page : https://www.sky.com/help/articles/problems-accessing-sky-mail-from-your-email-app

[Al+In+Ilson]

Brill, I spent ages trying to find it. Thank you. 😁