14 Oct 2023 05:55 PM
Accidentally set up 2 Step Verification on my phone for Yahoo/ Sky email account but it has also set it for my husband's phone but sends the code to my phone. OK if we are together but a real pain when we are not. How can I cancel the verification and just go back to password???
15 Oct 2023 09:53 AM
Posted by a Superuser, not a Sky employee. Find out moreWhen you signed up to 2FA you were given a recovery code so if you didn't make a note of it then check the email you were also sent.
To turn off 2FA sign in with the recovery code so at the login select "can't sign in with the code" link. You'll then be asked for the recovery code.
17 Oct 2023 07:41 PM
I have the recovery code, but whenever I enter it, it says not recognised! Help!!
17 Oct 2023 07:51 PM
Posted by a Superuser, not a Sky employee. Find out more
@RobG21 wrote:
I have the recovery code, but whenever I enter it, it says not recognised! Help!!
You can only enter the Recovery Code after selecting the 'can't sign in with code' link. It won't work if you simply enter it into the password box.
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