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Discussion topic: How do I remove 2 factor authentication?

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This message was authored by: lol43

Re: How do I remove 2 factor authentication?

You go to Log in and say you need a recovery code, dont key in one on phone, key the code they sent you when they set it up, this should cancel it

This message was authored by: AndyDYYC

Re: How do I remove 2 factor authentication?

I have had my email address for probably 25 years and it is my name just @Sky.com .. anyway, I now live out of UK and Ireland and dont have a UK number - I really dont want to lose my email address!! I had to put my brothers number in to get a code  - it sounds like the only way around it is to call Sky and have them remove it? Anyone else any more luck?

 

This message was authored by: Mark39

Re: How do I remove 2 factor authentication?

Posted by a Superuser, not a Sky employee. Find out more

@AndyDYYC yes, you need to contact Sky. They're aware of the problem with non UK/ROI mobile numbers.

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