Help to access emails

[Selina07]

I don't have a recovery code for my emails - had the account for many years. I also don't have the mobile number any more. 
Does anyone know how I can sort this as I have spoken to Sky "customer help" and it was not helpful at all - they told me to go on here and ask for help! 
I have to access tickets on the email and I'm starting to panic.

Please, is there anyone out there who can assist to recover my account and do a better job than Sky??? 

[Mark39]

@Selina07 have you already set up 2 step login on your email account, which means a Verification Code is sent to your (old?) mobile number when you try to log in? 

[Selina07]

Yes, I haven't had my old number for many years so can not access the code.

[Mark39]

Sorry @Selina07 , I'm a little confused here. How have you been logging for the many years since no longer having your mobile? What has changed recently that means you now need to input a code? 

[Selina07]

Because I couldn't locate my password and needed to log on to my laptop. I changed the password - the rest is history as they say 

[jayach]

As Sky have (temporarily) removed the compulsory requirement for 2FA, and you (presumably) know your new password exactly what message do you get if you try to log in here: https://sky.com/signin/email/

Post a screenshot, if possible, obscuring any personal details.