My husband and I shared this address an email address for certain things,for bookings etc My husband passed away last year I have still been able to access our email account up till recently it accepted facial recognition. However i cannot get into the account and it sends the recovery code to my husband phone which is no longer active I just feel I'm going round and round all I want to do is change the phone number
Posted by a Superuser, not a Sky employee. Find out more
Sorry to hear you lost your husband last year, problems accessing your email is probably not what you need right now.
The standard method for changing the phone number still requires a code sent to the number you want to change, so will be no use to you. Crazy isn't it.
